Customer Service FAQ

Click questions below to jump to quick answers.

What is a subscription number?

How can I get my subscription number?

I’m a subscriber. Why don’t I have a subscription number showing up in your system?

How can I get a copy of a recent issue?

How can I get a copy of an older issue?

How can I get in touch with someone from GPS World?

I have a question that isn’t addressed here. How can I contact customer service?

What are your customer service hours?

Skip to the end and just talk to a real, live person.



 
 
What is a subscription number?

If you receive our magazine – print or digital – you have a subscription number (see below). If you receive newsletters or visit our website but do not receive the magazine, you can sign up now to get a subscription number.


 
 
How can I get my subscription number?

On the cover of your issue. Look for the mailing label on your most recent issue. Your subscription number is located above your name.

Via our automated system. Visit our automated lookup system.

Contact customer service. Email Antoinette Sanchez-Perkins, our senior audience development manager.


 
 
I’m a subscriber. Why don’t I have a subscription number showing up in your system?

We might have you under a different email address or you might be inputting an old subscription number (we recently updated our numbering system). Go ahead and contact customer service at the contact below.

It’s possible your subscription has lapsed. But that’s alright, we are happy to renew that today!

If you’re an advertiser who usually receives your magazine in the form of tearsheets or from your account rep, contact your rep.


 
 
How can I get a copy of a recent issue?

Single issue sales. Single copies of issues from the past year are available for $10 plus postage and handling and can be sent to you within 48 hours. Please contact Antoinette Sanchez-Perkins.

Multiple issue sales. We typically can provide you with up to 10 issues from the past year. Please contact our customer service department.

Reprints. If you’d like to order reprints of our magazine, please contact Brett Petillo at our authorized reseller Wright’s Media. Brett can also be reached at (877) 652-5295.

Advertiser copies. Most advertisers receive a tear-sheet of their ads with their monthly bill. If you are looking for full issues, we provide up to 2 free copies if you contact your rep.

Pre-issue copies. Interested in ordering an upcoming issue of the magazine? Please contact Antoinette Sanchez-Perkins to find out more about being added to our initial press run. Keep in mind we go to press 6-8 weeks ahead of the issue date.


 
 
How can I get a copy of an older issue?

You can view any issue that is more than 3 months old in our website archives by clicking on the issue. It’s that easy! All archived issues are open access, and can be downloaded in PDF format.

For issues prior to 2009 or to purchase archived issues, please contact Brett Petillo, of Wright’s Media, our reprint vendor, and you can get a copy in 7-10 business days.


 
 
How can I get in touch with someone from GPS World?

Subscriptions (To subscribe, find a subscription number or request copies of the magazine) – Antoinette Sanchez Perkins, asanchez-perkins@northcoastmedia.net, (216) 706-3750

Editorial (For questions or comments about our magazine or to submit story ideas) – Alan Cameron, acameron@northcoastmedia.net, (216) 706-3724

Digital (For questions or comments on our website, social media or webinars) – Allison Barwacz, abarwacz@northcoastmedia.net, (216) 706-3796

Advertising (For sales inquiries or to request a rate card) – Michelle Mitchell, mmitchell@northcoastmedia.net, (216) 706-3741

Advertising Production (For ad specs or ad submissions) – Chris Anderson, canderson@northcoastmedia.net, (216) 978-5341

List Rental (For list rental inquiries or to request a list rental data card) – Brahm Schenkman, bschenkman@inforefinery.com, (800) 529-9020


 
 
I have a question that isn’t addressed here. How can I contact customer service?

Contact customer service by mail:

GPS World
PO Box 2090
Skokie IL 60076

Contact customer service by email: gpsworld@omeda.com

Contact customer service by phone: (847) 513-6030
Our customer service line is open from 8 a.m. to 4:30 p.m. Central time.

Contact our customer service manager:
Antoinette Sanchez-Perkins, asanchez-perkins@northcoastmedia.net, (216) 706-3750


 
 
What are your customer service hours?

Our customer service team is located in Illinois and is ready and willing to help you out from 8 a.m. to 4:30 p.m. Central time. Average wait time to talk to our team is 3 minutes. Wait times can vary or you may be asked to leave a message and one of our customer service reps will call you back.


 
 
Skip to the end and just talk to a real, live person.

Sure thing. We want you to love our magazine and products as much as we do! You should contact Antoinette Sanchez-Perkins, our senior audience development manager. Antoinette is available from 9 a.m. to 5 p.m. Pacific time and can be reached at (216) 706-3750. For requests outside business hours, please email asanchez-perkins@northcoastmedia.net, and a member of our management team will handle your issue directly.