Apple CEO Apologizes for Faulty Maps App

September 28, 2012  - By
After the September 12 launch of the Apple iPhone 5, which comes equipped with Apple’s own Maps application, users soon found their efforts to navigate thwarted by mislabeled cities, misplaced landmarks, lack of’ transit directions, and strange satellite imagery.

Today, Apple Inc. Chief Executive Tim Cook apologized to customers for the flaws in the Maps app in a letter posted on Apple’s website. The Maps app replaced Google Maps as the standard iPhone mapping application, but Cook is now suggesting customers use the online Google Maps or download other mapping applications while Apple works to fix its application. Google Maps was standard on previous versions of the iPhone. Apple’s newest mobile operating system, iOS 6 doesn’t support Google Maps, so users would have to use that application through the Internet.

Here is the text of Cook’s letter:

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

GPS World staff

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